Privacy Policy

Last Updated: November 30, 2024

HIPAA Notice

Trust Medical + Medical Connect LLC ("we", "us", or "our") provides access to licensed healthcare providers for medical documentation services. In providing these services, we collect, share, and store protected health information as defined by the Health Insurance Portability and Accountability Act ("HIPAA"). As a business associate to healthcare providers, we cannot use or disclose protected health information in any way that the healthcare provider itself may not. For information on how your healthcare professional collects, uses, and shares your protected health information, please refer to their notice of privacy practices.

We comply with all applicable state laws that impose additional protections or requirements for health information. If you reside in a state with specific health privacy laws not mentioned above, please contact us at support@mytrustmedical.com for more information about how your health information is handled in compliance with state and federal regulations.

Information We Collect

Information you provide directly:

Contact information (name, email, phone number, address)
Account credentials
Payment information
Health-related information necessary for medical documentation
Employment or educational information relevant to documentation needs

Information collected automatically:

Device information
IP address
Browser type
Usage data
Location data (if permitted)

How We Use Your Information

To facilitate connection with licensed healthcare providers
To process and deliver medical documentation
To manage your account and provide customer support
To process payments and refunds
To improve our services
To comply with legal obligations
To communicate service updates and relevant information

How We Share Your Information

We share your information only when necessary:

With licensed healthcare providers to facilitate your documentation
With payment processors to complete transactions
With service providers who assist our operations
When required by law or to protect rights

Your Privacy Rights

Right to access your personal information
Right to correct inaccurate information
Right to request deletion of information
Right to opt-out of marketing communications
Right to restrict certain sharing of information

Data Security

We implement appropriate security measures to protect your information, including:

Encryption of sensitive data
Secure server infrastructure
Regular security assessments
Limited employee access to personal information
HIPAA-compliant data storage and transmission

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Medical records are maintained according to applicable state and federal regulations.

Changes to Privacy Policy

We may update this privacy policy periodically. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.

Children's Information

We do not knowingly or intentionally gather Personal information about children. If we have inadvertently collected the personal information of a child, a parent or guardian of that child may contact us at support@mytrustmedical.com to request that we delete the information from our records or otherwise cease the use of that information.

State-Specific Privacy Notices

Virginia Residents (VCDPA)

The Virginia Consumer Data Protection Act provides Virginia residents with the following rights:

Access: You may request a copy of the personal data we have collected about you.
Correction: You may request that we correct inaccuracies in your personal data.
Deletion: You may request that we delete personal data we have collected about you.
Data Portability: You may request a copy of your data in a portable and readily usable format.
Opt-Out: You may opt-out of targeted advertising, the sale of personal data, and profiling for decisions producing legal effects.

To exercise your rights, contact us at support@mytrustmedical.com. We will respond within 45 days as required by Virginia law.

Colorado Residents (CPA)

The Colorado Privacy Act provides Colorado residents with rights similar to the VCDPA, including the rights to:

Access, correct, and delete personal data.
Opt-out of targeted advertising, the sale of personal data, and profiling.
Data portability for certain types of data.

To exercise these rights, contact us at support@mytrustmedical.com. We will respond to your request within 45 days.

Connecticut Residents (CTDPA)

Under the Connecticut Data Privacy Act, Connecticut residents have the right to:

Access, correct, delete, and transfer personal data.
Opt-out of the sale of personal data, targeted advertising, and profiling.

You may submit your request by emailing us at support@mytrustmedical.com. Please include "Connecticut Privacy Rights" in your request.

Utah Residents (UCPA)

The Utah Consumer Privacy Act provides Utah residents with the following rights:

Access and delete certain personal data we hold about you.
Opt-out of the sale of personal data.

For Utah residents, we do not sell personal data. However, if you have additional requests, contact us at support@mytrustmedical.com.

Nevada Residents

Under Nevada law, residents have the right to opt-out of the sale of their personal information. While we do not currently sell personal data, Nevada residents may submit an opt-out request by emailing us at support@mytrustmedical.com.

Additional Notice for California Residents

The California Consumer Privacy Act (CCPA) provides California residents with the right to receive certain disclosures regarding the collection, use, and sharing of their personal information, as well as the right to access, delete, correct, opt-out, and limit the use of sensitive personal information. These rights apply to all residents of California, regardless of whether you are a consumer, website visitor, or business contact. Please note our processing of protected health information is not covered by the CCPA.

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Contact Information

For privacy-related questions or concerns:

Email: support@mytrustmedical.com