Terms of Service

Last Updated: November 30, 2024

IMPORTANT NOTICE: BY CLICKING "I ACCEPT" OR BY ACCESSING OR USING THE TRUST MEDICAL SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS OF SERVICE AND ALL POLICIES REFERENCED HEREIN.

*Disclaimer

The information and content provided through our services are for informational purposes only and are not intended to substitute for professional medical advice, diagnosis, or treatment. We do not practice medicine or provide medical services of any kind.

No doctor patient relationship

No doctor-patient relationship is created by using our services. Our services do not:

• Diagnose medical conditions
• Prescribe medications or treatments
• Provide medical treatment, procedures, or interventions
• Offer clinical opinions or recommendations regarding your specific health conditions
• Replace consultations with qualified healthcare professionals

Seek appropriate care

Always seek the advice of qualified healthcare professionals with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of information obtained through our services.

Emergency situations

If you think you may have a medical emergency, call your doctor or emergency services (such as 911 in the United States) immediately.

No liability

We expressly disclaim all liability for your reliance on any information or content provided through our services. Your use of our services indicates your understanding and agreement with this disclaimer.

1. INTRODUCTION

Trust Medical + Medical Connect LLC ("we," "us," "our") provides a platform connecting users with licensed healthcare providers for the purpose of obtaining legitimate medical documentation. Our service is intended for mild illnesses and routine absences only.

2. SCOPE OF SERVICES

a) Medical Documentation Services:

• Verification of mild illness or condition
• Legitimate absence documentation for work or school
• Direct communication with licensed healthcare providers
• Secure document delivery

b) Service Limitations:

• Our doctors notes are not a medical directive and should not replace professional medical advice.
• NOT for emergency medical conditions
• NOT for severe illnesses or chronic conditions
• NOT for medical documentation requests greater than 10 days old
• NOT for court appearances, probation, or legal matters
• NOT for disability or FMLA documentation

3. ELIGIBILITY AND USER REQUIREMENTS

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You must:

• Be at least 18 years old
• Provide accurate and truthful information
• Affirm that all information you provide to Trust Medical is complete, accurate, and true to the best of your knowledge. You acknowledge that providing false, misleading, or incomplete information may result in the termination of services without refund and may subject you to legal liability.
• Have the legal capacity to enter into these terms.
• Not use the service for fraudulent or unlawful purposes.
• Not have/had symptoms of a contagious disease in the 24 hours prior to returning to work.

4. ADDITIONAL MEDICAL DISCLAIMERS AND SAFETY REQUIREMENTS

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4.1 Serious Conditions

DO NOT use this service and seek professional care immediately if you experience any of the following:

• Fever over 103°F
• Difficulty breathing
• Chest pain
• Confusion or disorientation
• Severe headache
• Symptoms lasting over 10 days
• Any other severe symptoms

4.2 Informational/Educational Content
Any medical information provided on the Site is for general educational and informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment.

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4.3 Remote Communications
Communicating remotely has certain inherent limitations, including possible delays or misunderstandings. You should always seek additional medical advice in person if you experience any severe or worsening symptoms.

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4.4 Not for Emergencies
If you are experiencing a medical emergency, call 911 or go to the nearest emergency department immediately. Quick-Well does not provide emergency services.

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5. PRIVACY AND CONFIDENTIALITY

We protect your privacy according to HIPAA requirements:

• We only share approved absence dates and return-to-work/school dates
• We do not disclose specific medical conditions or diagnoses
• All communication is encrypted and secure
• Records are maintained according to medical privacy laws

6. PAYMENT AND REFUND POLICY

a) Payment Terms:

• All fees must be paid upfront
• We accept major credit cards and approved payment methods
• Prices are subject to change without notice

b) Refund Eligibility:

• Full refund if provider determines you don't qualify for documentation
• Full refund if documentation is rejected by employer/school
• $30 administration fee applies to cancellations before provider consultation
• No refunds after documentation is issued

7. PROHIBITED ACTIVITIES

Users may not:

• Submit false or misleading information
• Attempt to obtain backdated documentation
• Modify or alter provided documentation
• Share or resell medical documentation
• Use the service for legal proceedings
• Use the service for disability claims
• Harass or abuse healthcare providers

8. LIMITATION OF LIABILITY

Trust Medical:

• Does not guarantee acceptance of documentation by third parties
• Is not liable for any consequences of documentation use
• Makes no warranties regarding service outcomes
• Limits total liability to fees paid for services

9. DISPUTE RESOLUTION

All disputes shall be resolved through:

• Initial good faith negotiation
• Binding arbitration if negotiation fails
• Venue in Delaware courts for any legal proceedings
• Class action waiver applies

10. ACKNOWLEDGMENT

By using Trust Medical, you acknowledge that:

• This is not a substitute for medical care
• Documentation is based on provided information
• Providers make independent medical determinations
• False information may result in service termination
• Documentation acceptance is not guaranteed

11. MODIFICATIONS

We reserve the right to modify these terms at any time. Continued use of the service constitutes acceptance of modified terms.

12. CONTACT INFORMATION

For support or questions:

• Email: support@mytrustmedical.com

By using Trust Medical, you agree to these Terms of Service and our Privacy Policy.

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